Cangxin AI — Sub-processors
Version 1.1 (Beta) · Last updated: November 11, 2026
These companies process personal information for us so that we can provide Cangxin AI. Each one has a contract with us that limits use of the data to the service it provides. We give account owners at least 30 days' notice by e-mail before adding a sub-processor that receives customer personal information (Data Processing Addendum, section 5).
In use
| Company | What it does for us | Personal information it receives | Location |
|---|---|---|---|
| Hetzner Online GmbH | hosts our servers | all data stored in Cangxin AI | servers in the USA (Hillsboro, Oregon); German company |
| Cloudflare, Inc. (R2) | stores off-site backups | backup files only, encrypted (AES-256) on our server before upload, so Cloudflare cannot read them; kept at most 30 days | storage region selected by Cloudflare; US company |
| Anthropic, PBC | provides the AI model behind the AI features | what users type or upload to AI features; never recipients' personal data (see the AI Notice) | USA |
| EasyPost, Inc. (platform tracking account) | tracks shipments for the Fulfillment Score (a random sample for warehouses listed in the directory, or as agreed separately with a warehouse) and checks tracking numbers | tracking numbers and carrier codes only | USA |
| Resend, Inc. | sends service e-mails from notify.cangxinai.com (sign-up confirmation, invitations, password resets, login codes, notices) | name, e-mail address and message content of our users; parcel recipients are not e-mailed | USA |
We add a company to this page only on the day it starts processing personal information for us, after the notice described above. Questions: privacy@cangxinai.com.
Not used
- Identity-check services are not used.
- Cloud printing and web-firewall or CDN services are not used by the platform.
Not our sub-processors
- Services you connect yourself work for you, under your own account: the carrier and shipping-service accounts a warehouse or seller uses to buy labels (each warehouse buys labels on its own account); a warehouse's own payment account; marketplace and ERP connections; your own webhooks.
- Carriers (for example USPS, UPS, FedEx, DHL) receive label data to transport parcels as independent companies.
- Services that receive no customer data: domain registrar, DNS and e-mail forwarding (Porkbun), TLS certificates (Let's Encrypt / ZeroSSL), source-code hosting (GitHub, no production data), and the update check of the underlying Odoo software (Odoo S.A., which receives only our own company's details).