Cangxin AI — AI Notice
Version 1.1 (Beta) · Effective date: November 11, 2026
A. How Cangxin AI uses AI
Who provides the AI
The AI features of Cangxin AI use AI models from Anthropic, PBC (USA), our sub-processor. When you use the AI assistant, you are talking to an AI, not a person.
The AI suggests; a person confirms
- The AI can make mistakes. Check its suggestions before you confirm them.
- Every change the AI proposes is confirmed by a person.
- Manual mode is always available.
What is sent to the AI provider, by feature
| Feature | What is sent | What is not sent |
|---|---|---|
| AI assistant (chat) | your question, the conversation, and results of the tools it uses, with recipient fields removed | recipients' names, street addresses, cities, ZIP codes, phone numbers and e-mails. Orders from marketplace connections are not given to it, except your own order looked up by its number (number, status, stage, whether it can be held or cancelled) |
| AI-assisted import of orders (including shipped orders with tracking numbers) | only when our rules cannot map the columns of a spreadsheet on their own: the column headers and up to 20 sample rows, with recipient columns (name, company, street, city, phone, e-mail) and recipient-like values masked; a ZIP code keeps only its first 3 digits | recipient names, street addresses, cities, phone numbers and e-mails. Pasted order text and order photos or PDFs are never sent. A file whose first row looks like data (an address, phone number or e-mail) is not sent. After the columns are mapped, every row is read on our server |
| AI-assisted import of inbound notices, products and setup data | only when our rules cannot read the file or text on their own: the column headers and up to 20 sample rows of a spreadsheet, the pasted text, or the photo or PDF. Text is masked first (e-mail addresses, phone numbers, street lines, and names after labels such as "Contact" or "Attn"); photos and PDFs are sent as images | files our rules can read by themselves. These documents are not expected to contain recipient data; please do not paste personal information into them |
| Business-document check | the uploaded business document (licence, registration, DBA, seller's permit, EIN letter), to read name, state, address and dates | a file our check recognises as an identity document (passport, ID card, driver's licence) is not read and not sent |
Switching AI off
A warehouse can choose "rules-only import", so that none of its uploads are sent to the AI provider. When AI is switched off, or the included AI usage for the month is used up, the software works in manual mode.
AI usage during the Beta
Each workspace and seller account receives an included amount of AI usage each month (shown in the app). You can also buy prepaid AI credit packs; the rules (no expiry, 30-day refund of unused credits, no cash-out) are in the Terms of Service. The credits a feature uses are shown in the app.
How long data is kept
- With us: AI conversation text 90 days; audit records of AI actions 1 year; recipient data in AI records removed after 30 days.
- With the AI provider: for the limited time set by the provider's commercial terms. Under those terms, data sent through the provider's API is not used to train its models.
Decisions the AI does not make
The AI does not decide Fulfillment Scores, verification results, pauses or holds; those follow the published rules. The business-document check uses the AI only to read the document; our code then compares the result with your company details, and the result is shown as a preliminary system check.
Questions
B. Short text next to the AI chat (in the product)
Cangxin AI is an AI and can make mistakes. You confirm every change. It never sees recipients' names or addresses. [How we use AI]
C. Short text next to uploads with AI import (in the product)
If our rules cannot read this file, its headers and up to 20 sample rows are sent to our AI provider to map the columns, with recipient names, addresses, phone numbers and e-mails masked. Order text, photos and PDFs are never sent. Your warehouse can turn AI import off ("rules-only import"). [How we use AI]
Language
This notice is written in English. Translations are for convenience only; if a translation differs, the English text applies.