Cangxin AI
The English version of this document controls. Translations are provided for convenience only; if a translation differs, the English text applies.

Cangxin AI — Terms of Service for Warehouses

Version 1.1 (Beta) · Effective date: November 11, 2026

1. Who we are

Cangxin AI is operated by Westwake Inc., a California corporation, with its address at 5540 Pal Mal Ave, Temple City, CA 91780 ("Cangxin AI", "we", "us").

These terms are an agreement between us and the business that creates a warehouse workspace ("you").

Cangxin AI is warehouse software with AI features, an optional public warehouse directory and an optional Fulfillment Score. We are a software provider. We are not a warehouse, a carrier, a customs broker, a payment service, or a party to your contracts with your sellers.

2. Beta

Cangxin AI is offered as a Beta. Features may change, be paused or be removed, and there may be errors or interruptions. Please keep your own copies of information you cannot afford to lose (you can export your data at any time, see section 10).

3. Business users only

  • You use Cangxin AI for a business, including as a sole proprietor. Cangxin AI is not for personal, family or household use.
  • The person who accepts these terms confirms that they are at least 18 years old and are allowed to act for the business.

These terms include the following documents, in the version shown on our site:

  • Privacy Policy
  • Data Processing Addendum
  • Acceptable Use Policy
  • AI Notice
  • the public rules pages: self-service rules (/self-serve/rules), Fulfillment Score method (/score/methodology) and directory ranking rules (/marketplace/ranking).

4. Your account

  • We confirm your e-mail address before we create your workspace.
  • Keep your login details secret. Use two-step verification when the platform asks for it.
  • You are responsible for the people you give accounts to and for what they do in your workspace.
  • Give us true information and keep it up to date, including your company name and warehouse address.
  • One free workspace per business. The same e-mail address, phone number or device cannot open a second free workspace, and only a small number of free workspaces can be opened from one network in 30 days. To check this we store keyed hashes of these identifiers and a device cookie (see the Privacy Policy).

5. Free plan and usage during the Beta

  • Free plan. The Free plan includes a set number of warehouses, staff accounts and shipped orders per month, and the seller portal. The limits in force are shown on the Subscription page.
  • No subscription charges during the Beta. Using Cangxin AI within the Free plan costs nothing, and we do not ask for card details to use it. The only thing you can pay for during the Beta is optional prepaid AI credits (section 6A).
  • Usage above the Free plan is measured and shown to you in the app, but it is not charged. Usage during the Beta will never be charged later.
  • During the Beta we may limit adding new warehouses or staff accounts above the Free plan. We do not block shipping, receiving or manual work because you are above the Free plan.
  • Future paid usage. If we introduce prices for usage in the future, we will announce them at least 30 days in advance by e-mail and in the app. Paid usage will start only after you accept the new terms separately. If you do not accept, you can keep using the Free plan within its limits or close your account.

6. AI features

  • AI features suggest; a person confirms. AI can make mistakes. Check every AI suggestion before you confirm it.
  • Manual mode is always available.
  • Your workspace receives an included amount of AI usage each month (shown in the app). Included amounts do not carry over. When AI usage runs out, AI features pause and everything keeps working by hand.
  • Buying AI credits. You can buy prepaid AI credit packs (see section 6A).
  • What we send to our AI provider, and what we never send, is described in the AI Notice. You must follow the Acceptable Use Policy, including the AI provider's usage policy.

6A. Prepaid AI credits

  • Business use only. AI credits are sold only to business accounts, in the pack sizes and at the prices shown in the app before you pay. A daily purchase limit per account applies (shown in the app).
  • Payment. Payment is processed by Stripe. Card details are entered directly at Stripe and never reach us. Each purchase is a one-time payment that you authorise at checkout; we do not charge your card automatically.
  • Purchased credits do not expire. Credits you buy stay on your account until used, as long as your account is open. Included monthly amounts and promotional credits are free and may expire as shown in the app.
  • Use. Credits are used only to pay for AI features in Cangxin AI. The number of credits a feature uses is shown in the app. Credits are not money: they cannot be withdrawn, exchanged for cash, transferred to another account or resold.
  • Refunds. You can ask for a refund of a pack's unused credits within 30 days of buying it (in the app or at support@cangxinai.com); we refund to the original payment method. A failed AI call returns its credits automatically. If we close your account for reasons other than your breach of these Terms, or if we stop offering AI credits, we refund unused purchased credits.
  • Closing your account. If you close your account, you can ask for a refund of unused purchased credits bought in the last 30 days; other unused credits end when the account is closed.

7. Money between you and your sellers

  • Your sellers pay you directly, outside Cangxin AI or to your own payment account. We do not collect, hold or forward money between you and your sellers, and we take no commission.
  • A seller's prepaid balance shown in the software is a record that you keep. Refunds of a prepaid balance are owed by you, not by us.

8. Shipping labels and carriers

  • You buy labels through your own (or your seller's) carrier or shipping-service account. The carrier or service bills that account. We do not resell labels and add nothing to the label price.
  • Carrier and shipping-service terms apply directly between you and the carrier or service.

9. Your contracts with sellers

  • When a seller chooses you in the marketplace, a service contract is formed between you and the seller, on the price list and terms shown on the quote review page. We are not a party to it.
  • You are responsible for your services, the goods in your care, loss or damage, insurance and your dealings with your sellers. You may agree further terms with your sellers directly.

9A. Operating your warehouse lawfully

You are solely responsible for operating your warehouse and services lawfully and safely, including zoning and land-use rules, homeowners' association or lease restrictions, business licences and permits, fire, building and safety codes, storage of hazardous, regulated or restricted goods, workplace safety, employment rules and insurance. Cangxin AI is software. We do not operate, inspect, approve, certify or insure any warehouse, and a listing, label or score on Cangxin AI is not a statement that a warehouse meets these requirements.

10. Your data and your sellers' data

  • You keep your rights in your data. You can export inventory, orders and charges as CSV at any time.
  • For personal information in your workspace, including your sellers' recipients' data, the Data Processing Addendum applies.
  • Recipient names, addresses, phone numbers and e-mail addresses of shipped orders are anonymised at most 30 days after shipment. You can choose a shorter period, not a longer one.
  • You confirm that you may give us the data you put into the software, and that you have the agreements with your sellers that the Data Processing Addendum requires.

11. Public profile, directory and Fulfillment Score (optional)

Publishing is opt-in. Your workspace is private unless your account owner chooses to publish a profile or list it in the directory. Platform staff cannot publish for you. Your account owner can withdraw consent at any time; the profile and score then go offline at once. Your private workspace is not affected.

What a public profile shows. Company name, city and state, general warehouse details (for example size), services, verification labels and, if you choose, your Fulfillment Score. Your street address is not shown.

Fulfillment Score.

The Fulfillment Score is computed automatically from tracking data visible to the platform. It reflects shipping performance only and is not an assessment of credit, financial condition or legal compliance.

  • The score follows the published method on /score/methodology. Every score records the method version used; changes are published as a new version and older versions stay visible.
  • Nobody can edit a score by hand, and paying never changes a score or a ranking.
  • You choose the level: a private self-check preview that only you see; listed with the score not public (the directory then shows "Not public", with no negative wording); or a public score.
  • While you are listed, you authorize us to track a random sample of your shipments each month with the platform's own tracking account, at our cost (the current sample size is stated on the method page). We send the tracking provider only tracking numbers and carrier codes.
  • You can let one named seller see your score through a private link. The link expires, can be revoked at any time, and each view is logged.
  • We do not promise that carrier or tracking data is complete or correct. If it is wrong, use the appeal process in section 13.

12. Verification labels

  • Going public requires the verification steps on /self-serve/rules.
  • Verification labels describe a preliminary system check of the documents you supply and of carrier data, for example "Business licence submitted (preliminary system check)" or "Licence and ship-from address preliminarily matched". Where identity has not been checked, the label says so.
  • A label is a preliminary system check only. It is not a promise or an endorsement by us of you or your services.
  • If you confirm that you are the owner or an authorized representative of the business, that statement must be true. A false statement allows us to remove your public profile and close your account.

13. Automatic rules, pauses and appeals

  • The published rules on /self-serve/rules decide automatically about verification, pauses, holds and restores of public profiles, based on carrier data and reports from sellers who work with you.
  • A pause affects only your public profile and directory listing. Your private workspace keeps working.
  • What the public sees. While your profile is paused or on hold, the public page shows only "temporarily offline". The reason is never shown publicly.
  • What you see. We tell you, and only you, the reason, the rule applied and how to fix it.
  • Appeals. You can appeal at any time from your workspace. An appeal is first checked automatically against the published rules and carrier data. The automatic outcome is preliminary: you can ask for a human review by replying to the decision or by writing to support@cangxinai.com. A platform administrator then reviews the case and gives a written reason.
  • For a legal or security matter, we may also take a profile offline by a manual decision, and we will contact you by e-mail.

14. Reports from sellers

Sellers who work with you can report problems under the published rules. Seller reports are never published. We tell you how many sellers reported and which rule applied, but not who reported.

15. Acceptable use

You must follow the Acceptable Use Policy. Forged, reused or stolen shipping labels are prohibited.

16. Estimates and advice

Estimated dates, costs and savings are estimates with their basis shown, not promises. Documents, HS codes and declared values entered by sellers are the sellers' responsibility. We give no compliance, customs, tax or legal advice.

17. Suspension and closing

  • You can stop using Cangxin AI and ask us to close your workspace at any time by writing to support@cangxinai.com.
  • We may suspend or close an account that breaks these terms or the law, or that puts the security of the platform or other users at risk. Where we can, we tell you first and give you time to fix the problem.
  • After closing, you can ask for an export of your data for 30 days. We then delete or anonymise your business data within 90 days, except records we must keep by law.

18. No warranties

Cangxin AI is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not vouch for any warehouse, seller or carrier, or for any Fulfillment Score, ranking or verification label.

19. Limit of liability

To the extent the law allows:

  • Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
  • Our total liability for all claims relating to Cangxin AI is limited to the fees you actually paid us for Cangxin AI in the 12 months before the event that gave rise to the claim. If you paid us nothing in that period (for example, because you used Cangxin AI free of charge during the Beta), our total liability is limited to US$100.

20. Your responsibility for claims

You will defend and compensate us against claims by third parties that arise from your goods, your services to your sellers, your data, or your breach of these terms or the law.

21. Changes to these terms and rules

We may change these terms and the published rules. We give at least 30 days' notice of material changes by e-mail or in the app, unless a change is required by law or only benefits you. Prices for paid usage always need your separate acceptance (section 5).

22. Law and courts

  • These terms are governed by the laws of the State of California and applicable US federal law.
  • Any dispute will be decided by the state or federal courts located in Los Angeles County, California, and both parties accept the jurisdiction of those courts.
  • You will not use Cangxin AI in breach of US export-control or sanctions laws.

23. Language

These terms are written in English. We may provide translations (for example Simplified Chinese, Spanish and French) for convenience only. If a translation differs from the English text, the English text applies.

24. Notices and contact

Notices to us: support@cangxinai.com and 5540 Pal Mal Ave, Temple City, CA 91780. We send notices to your account owner's e-mail address.