Cangxin AI
The English version of this document controls. Translations are provided for convenience only; if a translation differs, the English text applies.

Cangxin AI — Terms of Service for Sellers

Version 1.1 (Beta) · Effective date: November 11, 2026

1. Who we are

Cangxin AI is operated by Westwake Inc., a California corporation, with its address at 5540 Pal Mal Ave, Temple City, CA 91780 ("Cangxin AI", "we", "us").

These terms are an agreement between us and the business that creates a seller account, or that a warehouse invites to its seller portal ("you").

Cangxin AI is software. It lets you find warehouses, send quote requests, work with the warehouses you choose, and manage your stock, orders and charges. We are not a warehouse, carrier, customs broker or payment service, and we are not a party to your contracts with warehouses.

2. Beta

Cangxin AI is offered as a Beta. Features may change, be paused or be removed, and there may be errors or interruptions. Keep your own copies of information you cannot afford to lose.

3. Business users only

  • You use Cangxin AI for a business. It is not for personal, family or household use.
  • The person who accepts these terms confirms that they are at least 18 years old and are allowed to act for the business.

These terms include the Privacy Policy, the Data Processing Addendum, the Acceptable Use Policy and the AI Notice, in the version shown on our site.

4. Your account

  • A seller account is free. We confirm your e-mail address before we create it.
  • Keep your login details secret. You are responsible for the staff accounts you create.
  • Sellers do not need an identity check.

5. No subscription charges during the Beta

  • Your seller account is free during the Beta and we do not ask for card details to use it. The only thing you can pay for is optional prepaid AI credits (section 11).
  • If we introduce prices for paid usage in the future, we will announce them at least 30 days in advance by e-mail and in the app. Paid usage will start only after you accept the new terms separately.

6. Quote requests and choosing a warehouse

  • No warehouse sees your data until you act. When you send a quote request, the warehouses you invite see the request and your contact details, and you see theirs.
  • When you choose a warehouse, a service contract is formed directly between you and that warehouse, on the price list and terms shown on the quote review page. We are not a party to it. The warehouse is responsible for its services; you and the warehouse settle any claim between you.
  • Before you send goods, check that the warehouse can lawfully and safely store them; we do not inspect or certify warehouses.
  • The other warehouses you invited are told that they were not selected.
  • The directory order follows the published rules on /marketplace/ranking. Paying never changes the order.

7. Fulfillment Score and verification labels

The Fulfillment Score is computed automatically from tracking data visible to the platform. It reflects shipping performance only and is not an assessment of credit, financial condition or legal compliance.

  • A warehouse's score is shown only if the warehouse chose to publish it.
  • Verification labels describe a preliminary system check of documents and carrier data. They are not a promise or an endorsement by us of any warehouse.
  • "Temporarily offline" on a warehouse page means only that its public profile is not available right now. It says nothing about the reason.
  • Use this information as one input for your own decision.

8. Money

  • You pay the warehouse directly. We take no commission and do not collect, hold or forward money between you and a warehouse.
  • Your prepaid balance with a warehouse is a record kept by that warehouse. The warehouse, not Cangxin AI, refunds any remaining balance when your contract ends.

9. Your goods, documents and labels

  • You are responsible for your goods being lawful to store and ship, and for the accuracy of what you declare: product data, hazardous-material and battery information, HS codes, declared values and compliance documents.
  • Documents you upload are shown as "provided by the seller". We give no compliance, customs, tax or legal advice.
  • You must not provide forged, reused or stolen shipping labels or tracking numbers. A warehouse may refuse or hold parcels with such labels and may pass carrier charges on to you under your agreement with it.
  • Labels bought on your own carrier or shipping-service account are billed by that carrier or service.

10. Your data and your customers' data

  • You keep your rights in your data.
  • You are responsible for having the right to give your customers' (recipients') data to the warehouse and to us for fulfilment, and for following the rules of the marketplaces you sell on (for example Amazon). The Data Processing Addendum applies.
  • Recipient names, addresses, phone numbers and e-mail addresses of shipped orders are anonymised at most 30 days after shipment.
  • Connections you set up (marketplace, ERP, webhooks) act on your instruction, with your credentials.

11. AI features and automatic actions

  • AI features suggest; you confirm. AI can make mistakes. Manual mode is always available. See the AI Notice.
  • Your account receives an included amount of AI usage each month (shown in the app; unused amounts do not carry over). A warehouse may choose to cover your AI usage. When AI usage runs out, AI features pause and everything keeps working by hand.
  • Buying AI credits. You can buy prepaid AI credit packs, business use only, at the sizes and prices shown in the app, within a daily limit. Payment is a one-time payment processed by Stripe (card details never reach us). Purchased credits do not expire while your account is open; free included and promotional credits may expire as shown in the app. Credits are not money: they cannot be withdrawn, exchanged for cash, transferred or resold. You can ask for a refund of a pack's unused credits within 30 days of buying it (support@cangxinai.com); failed AI calls return their credits automatically. If we close your account for reasons other than your breach, or stop offering credits, we refund unused purchased credits.
  • If a feature lets you set up automatic actions, they run in your name only within the limits you set, you are told before they run where the feature says so, and you can switch them off at any time. Savings shown are estimates, not promises.

12. Reports about warehouses

You can report a warehouse you work with under the published rules. Reports must be true and based on your own dealings with the warehouse. Reports are never published, and the warehouse is not told who reported. We may disregard false or abusive reports and may suspend or close the account of a seller who makes them.

13. Acceptable use

You must follow the Acceptable Use Policy.

14. Closing your account

  • You can close your seller account at any time by writing to support@cangxinai.com. Your contracts with warehouses and any balance with them are settled directly with those warehouses.
  • We may suspend or close an account that breaks these terms or the law. Where we can, we tell you first.
  • After closing, we delete or anonymise your data within 90 days, except records that the law requires us or the warehouse to keep.

15. No warranties

Cangxin AI is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not vouch for any warehouse or carrier, or for any Fulfillment Score, ranking or verification label.

16. Limit of liability

To the extent the law allows:

  • Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
  • Our total liability for all claims relating to Cangxin AI is limited to the fees you actually paid us for Cangxin AI in the 12 months before the event that gave rise to the claim. If you paid us nothing in that period (for example, because you used Cangxin AI free of charge during the Beta), our total liability is limited to US$100.

17. Your responsibility for claims

You will defend and compensate us against claims by third parties that arise from your goods, your declarations, your labels, your data, or your breach of these terms or the law.

18. Changes

We may change these terms. We give at least 30 days' notice of material changes by e-mail or in the app, unless a change is required by law or only benefits you.

19. Law and courts

  • These terms are governed by the laws of the State of California and applicable US federal law.
  • Any dispute will be decided by the state or federal courts located in Los Angeles County, California, and both parties accept the jurisdiction of those courts.
  • You will not use Cangxin AI in breach of US export-control or sanctions laws.

20. Language

These terms are written in English. We may provide translations (for example Simplified Chinese, Spanish and French) for convenience only. If a translation differs from the English text, the English text applies.

21. Notices and contact

Notices to us: support@cangxinai.com and 5540 Pal Mal Ave, Temple City, CA 91780. We send notices to the e-mail address of your account.