Platform terms and commitments

1. We do not resell shipping labels or mark them up

Labels are bought through the warehouse's or the seller's own carrier / shipping-service account and billed by the carrier directly to that account. The platform does not resell labels, adds nothing to the label price and earns no margin on labels.

2. We do not hold sellers' or warehouses' money

Payments from sellers to warehouses, including prepaid balance top-ups, go directly to the warehouse's own payment account. The platform does not collect, hold or forward sellers' or warehouses' money. The platform's revenue comes from its software: AI usage and usage above the free plan.

3. Fulfillment Score: public rules, not for sale, open to appeal

• The algorithm, weights, thresholds and version history are public (see the scoring methodology page); every score records the algorithm version used.
• Scores are computed from system events only (carrier first scans, deadlines recorded by the system...); neither warehouses nor platform staff can edit them.
• The score cannot be bought: no paid plan, subscription or paid service affects it.
• Publishing a score requires the warehouse's own consent; it can be withdrawn at any time and the score is removed from public pages immediately.
• With insufficient data, "Building history" is shown instead of a score.
• Warehouses can appeal specific shipments with evidence; a platform administrator decides; accepted appeals are excluded from scoring and their number is public.
• A warehouse listed in the directory may keep its score private.
• Warehouses that use only the software get a private score preview from their own carrier tracking: for self-check only, not public, not a platform score.

Scoring methodology · Appeals process

4. Forged, reused or stolen shipping labels are prohibited

Sellers must not provide forged, reused or stolen shipping labels or tracking numbers (often called “科技单” among Chinese-speaking sellers). A warehouse may refuse or hold parcels that carry such labels, and may pass postage-due charges collected by the carrier on to the seller under their service agreement. Tracking numbers also used at another warehouse, or flagged by the carrier as postage due / suspicious, do not count toward the warehouse Fulfillment Score.